Using Salesforce AI Omnichannel Chat to Deliver Smarter Customer Conversations
Is your team using Salesforce AI Omnichannel Chat to handle customer interactions across multiple channels? How has AI Chat improved your support or sales workflows?
Let’s discuss:
What channels have you integrated (web, SMS, WhatsApp, etc)
How AI is being used to route, respond to, or escalate chats
Tips for setting up and optimizing AI-powered chat in Salesforce
Real results you’ve seen with Salesforce’s AI features
Share your experience or ask questions below!
7 Views
